About this policy
This Privacy Policy and Website Terms apply to Galarm.net and online communications provided by G Alarm. By accessing this website, you agree to these terms. If you do not agree, please discontinue use of the website.
This policy concerns our website and direct business communications. Security platforms, mobile applications, monitoring providers, payment processors, and other third-party services may maintain separate privacy policies and terms.
Privacy notice
G Alarm respects your privacy. We collect and use personal information only for legitimate business purposes, including responding to you, providing requested products or services, supporting customer accounts, protecting our operations, and meeting legal obligations. We do not rent personal information, and we do not sell personal information for money.
Information we collect and how we use it
Information you provide
We may collect your name, email address, telephone number, service address, property type, account or system information, consultation details, and the contents of your communications. If a transaction is completed through a service provider, information needed to process billing, installation, delivery, or service may also be collected.
Website and device information
When you visit our website, we may receive technical information such as your IP address, browser type, device type, referring page, pages viewed, and general interaction data. We use this information to operate, secure, troubleshoot, and improve the website.
Customer and security-service information
If you become a customer, we and authorized providers may process information reasonably necessary to install, activate, monitor, maintain, troubleshoot, or support your security system and account.
How we use information
- Respond to questions and consultation requests.
- Recommend, install, maintain, and support security solutions.
- Provide account, monitoring, and service communications.
- Process authorized transactions and fulfill service requests.
- Improve and protect our website, systems, customers, and business.
- Comply with applicable law and enforce our agreements.
Your access and choices
You may contact us to ask what personal information we maintain about you, request a correction, request deletion, opt out of future marketing communications, or raise a concern about how your information is used. Rights may vary based on where you live and applicable law. We may verify your identity before responding and may retain information where permitted or required for security, contractual, recordkeeping, or legal purposes.
Security and retention
We use reasonable administrative, technical, and physical safeguards designed to protect personal information both online and offline. Access is limited to people and providers who need the information for authorized business purposes. However, no method of storage or transmission can be guaranteed to be completely secure.
We retain information for as long as reasonably necessary to provide services, support accounts, resolve disputes, maintain business and security records, and comply with applicable obligations.
Website terms of use
Acceptable use
You agree to use this website lawfully and not to interfere with its operation, attempt unauthorized access, introduce malicious code, impersonate another person, violate privacy rights, or use website content in a way that infringes intellectual-property or other legal rights.
Copyright and trademarks
Unless otherwise stated, the website’s design, text, graphics, photographs, logos, and other content are owned by or licensed to G Alarm and are protected by applicable intellectual-property laws. You may view or download materials for personal, noncommercial use only. No content or G Alarm trademark may be reproduced, modified, distributed, published, sold, or used to create derivative works without prior written permission.
Website information and warranties
This website and its content are provided on an “as is” and “as available” basis. To the extent permitted by law, G Alarm disclaims implied warranties concerning the website, including merchantability, fitness for a particular purpose, title, and non-infringement. We do not guarantee that website information is complete, error-free, continuously available, or free from harmful components. Product features, availability, pricing, promotions, and service eligibility may change and may be subject to a written customer agreement.
Limitation of liability
To the maximum extent permitted by law, G Alarm and its affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from access to or use of—or inability to use—this website. Nothing in these terms excludes liability that cannot lawfully be excluded.
SMS/MMS terms and conditions
If you voluntarily provide a mobile number and consent to receive text messages, G Alarm may send account updates, appointment information, service instructions, support messages, or other communications related to your relationship with us. Message frequency varies. Message and data rates may apply, and carriers are not responsible for delayed or undelivered messages.
Your mobile number
You represent that you are the subscriber or authorized user of any mobile number you provide. If the number changes or is transferred, you agree to notify us promptly.
Consent and opt-out
Consent to receive marketing text messages is voluntary and is not a condition of purchasing goods or services. Where you have provided the required consent, messages may be sent using automated technology. Reply STOP to opt out. You may receive one final message confirming your request. Reply START to resubscribe or contact us for assistance.
Eligibility
You must be at least 18 years old, use a supported wireless carrier, and have a device and service plan capable of receiving two-way text messages.
Updates to this policy
We may revise this policy as our practices, services, or legal obligations change. Updates become effective when posted unless a different date is stated. The effective date at the top identifies the latest revision.
Questions or privacy requests
Contact G Alarm if you have a question, want to exercise a privacy choice, or believe we are not following this policy.