Simple answers. Clear steps.
Learn the everyday basics of controlling and maintaining your G Alarm security system.
Professional protectionChoose what you need help with.
Menu names can vary slightly by panel and service plan. If your screen looks different, call our support team for instructions matched to your equipment.
01Arm and disarm your system+
Open the mobile app or wake the touchscreen panel. Choose Stay when people remain inside, or Away when everyone is leaving. Enter your code if requested and confirm the arming countdown begins.
02Create or remove a user code+
Open Users in the mobile app or panel settings, select Add User, enter the person’s name and assign a unique code. To remove access, open that user and disable or delete the code.
03Manage mobile notifications+
In the app, open Notifications and choose the events you want to receive—such as alarms, doors opening, system arming or video activity. Confirm phone notifications are also enabled in your device settings.
04View live and recorded video+
Open Video in the mobile app, select a camera, then choose Live View. For saved activity, open Clips or Recorded Video. Available features depend on your camera package.
05Test your alarm safely+
Call G Alarm before testing so your account can be placed in test mode. Trigger each sensor one at a time, confirm the panel receives the signal, then contact us again when testing is complete.
06What to do after a false alarm+
Disarm the system with your code and answer any monitoring-center call. Do not share your verbal password with anyone except the authorized monitoring representative. Call G Alarm if the cause is unclear.
Talk to G Alarm support.
For alarm events or equipment issues that cannot wait, call our team directly.
Protection starts with a conversation.
Tell us what matters most. We’ll recommend the right system for your space.